Terms & Conditions

1. Introduction

LouCanette ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website loucanette.com (the "Site").

2. Data Controller

The data controller responsible for your personal data is:

• Company: LouCanette
• Email: loucanette.general@gmail.com
• Location: France

3. Data We Collect

3.1 Information You Provide

• Contact Information: Name, email address when you submit a contact form
• Order Information: Billing address, shipping address, VAT number (if provided)
• Payment Information: Processed securely by our payment provider (not stored on our servers)

3.2 Automatically Collected Data

• Analytics Data: Pages visited, time on site, referral source (via Google Analytics)
• Marketing Data: Ad interactions, conversion events (via Google Ads, Meta Pixel)
• Technical Data: IP address, browser type, device type, cookies

4. How We Use Your Data

• Order Fulfillment: Process and deliver your orders
• Customer Support: Respond to inquiries and provide support
• Analytics: Understand how visitors use our site to improve user experience
• Marketing: Show relevant ads and measure campaign effectiveness (with your consent)
• Legal Compliance: Comply with legal obligations (e.g., tax, accounting)

5. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interest

To exercise these rights, contact us at loucanette.general@gmail.com

6. Contact & Complaints

For any questions or concerns about this privacy policy or our data practices, contact us at:

• Email: loucanette.general@gmail.com
• WhatsApp: +33 7 86 41 05 57

You also have the right to lodge a complaint with your local data protection authority:

• France: CNIL (www.cnil.fr)
• Netherlands: Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl)

1. What is a Cookie?

A cookie is a small text file stored on your device when you visit a website. Cookies help us improve your experience, analyze traffic, and deliver relevant advertisements.

2. Cookies We Use

3. Manage Your Cookie Preferences

You can manage your cookie preferences below in the "Manage Your Cookie Preferences" section. You can accept or reject analytics and marketing cookies.

You can also configure your browser to block all cookies, but this may affect how our website functions.